What is Root Cause Analysis (RCA)?

Helpful. Thanks 😁

It's surprising but nice to be thanked for clicking on a video.

I was literally searching about this yesterday! Got as far as the 5 Whys until I got bored.

Hands up who was thinking the entire video that facebook outage was the inspiration to this video.

Good video. What type of data structures do you use to represent RCA. In particular, one has logs of various forms. What is the mechanism for them to be put in a logical relationship? This seems to resemble Fault Tree Analysis in my aerospace days. Right now I am leaning to a graphical db for this type of analysis. What is your opinion?

Thanks for sharing a quality video as always!
Btw, as I made a quick research on this subject, I found out that the standard definition of RCA from ISO includes 4 steps rather than 7. So I guess you explained the concept, combining the two related concepts (RCA and Corrective Actions) to make the video more self-contained and pragmatic.

It was a good watch! Are there some materials on this subject you'd recommend?
Thanks again for the good video and feel free to correct me if I'm misunderstanding something.

Cool

In the "Ask Why" step, is there a specific method (or suite of methods) you use for discovering and validating the causal connections? I've done many RCAs in the nuclear power industry and I'm curious how our methods/toolsets differ. Thanks!

I need this as a new QA supervisor.
Can you show us samples?
1. Determine the NO survey returns is agent driven or Process driven.
2. the impact of call drivers to the resolution rate.

that's where I got stuck.

Good content.
Did the explanator just write outside in?

Thanks this will help me in class. Much appreciated 🙏

great tutorial, but i cant help to notice those squeaky marker sound is distracting

Why my man looks like a NPC from gta 4

A more effective method is to talk to the stakeholders.

wow, this was very helpful. great advice

It's nauseating to see him write 😢

He looks like AI

Can i use this to fix my procrastination?

Is he writing backward...?

It's actually bullshit to arrive at the root cause which the interviewer has came up with
It's more of a discussion with the hiring team, if they are supportive you'll reach the exact problem, else you'll keep lingering around

Is it about WFM? WORK FORCE MANAGEMENT??

I'm Indonesian learns much from your video. Thanks a lot. GBU. ❤ from 🇲🇨

Please stop using AI for these videos. It's such a turn off.