Customer Success Webinar - The Ultimate Guide to Customer Success Metrics

Hi there - when you were talking about Usage Metrics - the intro slide referred to Active User Growth Rate as one of the top metrics - but you missed this section out in your presentation - was this intentional? Does this info exist anywhere else (e.g. you mentioned a forthcoming white paper)?

Hi @clientsuccess, awesome vid! :) I had to Google MRR and ARR as I'm new to the financial calculations of CS but awesome video otherwise! :)

Global news for future children worldwide ❤️⛸🙏👍🏽

I believe the formulae for Gross and Net xxx isn't following the BODMAS rule.

What’s the difference between Gross Revenue Retention and Gross renewal%

Link to slides?

Congats on creating a concise, in depth and engaging Webinar for CS. Thank you

Thank you. I want to pursue a career in Customer Success Management.

hi! Is there a link to this presentation? WOuld love to share this to our team as well.

I feel better prepared for my interview. Thank you!

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