My DJI Customer Service Experience

Happy to hear you’ve got you Mavic working properly, and at no additional cost to you! At least you have 212 more subs 😉

Seriously want a drone... This is encouraging anyway haha! Nice video mate.

For me, my rc on my p3 stopped working after a firmware update so I contacted DJI support. They were a pain in the a** to talk to but eventually I sent it in. It took a while longer than a week but in the end it came back working.

im following ur videos! haha

Thanks for uploading this! Really insightful, helpful info. Your drone footage looks fantastic too.

Would really like to have one, but I'll wait until the price drops even more. Thanks for giving us your experience!

I have read and seen videos of a lot of people having bad experiences in past years with DJI customer service but I think DJI has finally started listening to complaints and are correcting this. I had a fantastic experience with DJI customer service a couple of weeks ago. I crashed my Mavic Pro and luckily had DJI Refresh. They responded to all my questions quickly and even called me to assure me everything would be taken care of. They sent me a prepaid UPS label (ground service 5 days) within the hour of receiving my request for a replacement. They received it on a Monday and sent out a brand new (not refurbished) Mavic Pro the next day via UPS 2nd day air. I was without my Mavic for a total of 11 days.

My experience with DJI has been a nightmare.

From a faulty gimbal repair. DJI sent me a replacement drone but not mine..I always write my postcode on my drones in UV.. the replacement drone sent did not have my postcode on.

The drone sent has a motor problem and sensor issue. So today
21st August 2018 . Spark has been delivered back to DJI for yet another repair