Are Media Case Study - Updating their contact center with Engage for Amazon Connect

Are Media Case Study - Updating their contact center with Engage for Amazon Connect

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When the COVID-19 pandemic took hold, Are Media knew it was time to upgrade to a cloud-based omnichannel contact center. In a remarkably short period of time, the multimedia conglomerate was up and running with agents working remotely – managing customer conversations across Voice and Email through a single agent inbox.
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