How to manage reviews and improve your online reputation!

Responding to reviews is so important, regardless of whether they are positive or negative… and the power of responding shouldn’t be underestimated not just because it makes your customers feel appreciated or shows potential customers looking at your business profile that you are a business that cares… AND platforms like Google reward you for being proactive as a local business with better search rankings.

Did you know that 90% of people read reviews AND 73% of people will form their opinion of your business based on the first six reviews?? That’s according to BrightLocal and is a clear sign that you’ll want to take this seriously and not miss these important tips!!!

In this quick video I’m going to run through
How to respond to reviews - including my 3 step approach that we use for our clients
How to deal with negative reviews

So, regardless of where the review is - on Google, Facebook or Checkatrade, Yell etc… you should be capitalising on good reviews and minimising the damage of bad ones.

Enjoy...

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