Customer Success Manager career path, skills, and responsibilities

Finally someone who got straight to the point. Thank you 🙏🏾

Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!

Thank for this!!! I’ve been considering a role in CSM for the past few years and keep deterring myself from making the leap. I think I’d be great at it and have a ton of experience in previous roles starting out in Customer Support, Retention, and Sales and most recently in HR and Recruiting. I’m over this field and really need to make the leap finally. This was just what I needed!!

Hi, i am new to this course, but i find it interesting. Can mentor me and also courses to register to become cx or ux. Thanks

The fact you’re pronouncing SaaS wrong diminishes your credibility.

Great vid, I wanted to know if it requires math or similar skills to be a SCM?

SaaS isn't pronounced that way. Yikes.

I carry 5.5 + years of exp working with CSM ( looking for job change )

Hi, I'm interested in becoming a CSM entry level

My last name is Rios too

Awesome explanation. Thank you!

Thanks so much for the video I have had two interview for a customer success manager and I wanted more information on the role

ViaSuccess

ViaSuccess

Hey, Apart from taking a specific course on CSM, what else do you recommend to get into this field?. Im from Spain. Thank you!

Thank you, you did a great job 👍 presenting this information and making it easy to understand.

Very clear ! Thank you

how about Customer Service Support Manager? is it the same?

I’m interested. I want to learn more about CSM for entry level if possible. Thank you!

Customer service manager.

Customer success manager.

Client Relationship manager.

Are these roles the same???

How much do they earn? Can someone answer it?

Currently working as Client relations Manager for a manufacturing company. Managing a team of 6, sales of all our 2nd grade material, handling escalated customer issues, handling all production planning for orders, I'm the middle point between sales and every department.

I have interviewed for 3 CSM job's and ended up being the 2nd/3rd option in each from the feedback given due to not having direct experience.

1) Do you think I already have the experience and should keep applying?
2) Any thoughts on things I can do to stand out without the direct experience?

Great explanation about CSM. It's been 2 years since I become a cust service, this video shows me skills need to improve and also career path to reach.

Excellent 👌

Where can I look for a position in CSM!

Brilliantly done.

I've taken a CSM course recently thru Aspireship. I have to complete my final assessment and I'll be on my way to bigger and better things. Thanks for this video!

Such a spectacular explanation! Thanks

Good overview of CSM! Getting into the field now and learned a lot here. A couple of other topics we could get a lot of value out of us.
Training courses to improve CSM expertise.
Deeper dive on the technical skills of a CSM.
How to land a high paying CSM interview.
Tips on CSM interviews.

Would love to see more info like that!

Im sure l have the soft skills and decent technical knowledge but companies just wont even give me an initial interview!
I have worked with top software vendors for 12 yrs.

Never heard of any CSM going to an architect role unless they were one before.

Very helpful! Thanks so much!

This is very helpful thanks a million ❤

Looking for a title/ escrow SaaS CSM position

What a great video. First video with a clear explanation about what is CS. Thank you!

Concise and informative video. But please lower the volume of the background music, it’s extremely distracting

can you help me get a CSM job please

Great explanation, thank you!

Great video mate