K.I.S.S. | Marc Ray | The Daily Standup

Episode 132: Marc Ray thinks we're losing the plot.

⏱️ Timestamps:
00:00:00 - Intro
00:01:08 - Marc's background in customer success
00:01:39 - Over-complicating customer success strategies
00:02:42 - Aligning teams and simplifying processes
00:03:08 - Leadership’s role in adding complexity
00:04:52 - Avoiding distractions in customer success
00:06:32 - Rob's frameworks for clarity and focus
00:06:50 - Focus on churn: The ultimate priority
00:08:35 - Dillon's D&D analogy: Losing sight of outcomes
00:09:55 - Wrap-up and thank you from Lifetime Value

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Marc Ray:
Marc's LinkedIn: https://www.linkedin.com/in/marcray/

Тэги:

#Dillon_Young #customer_success_ideas #SaaS #tech_podcast #customer_success_management #customer_success_strategies #stakeholder_profiles #data-driven_CS #tech_community #customer_success #customer_success_manager #saas #csm #net_revenue_retention #commercial_responsibilities #lifetime_value_podcast #customer_health_score #dillon_young #jp_frost #jean-pierre_frost #lifetime_value #rob_zambito #marc_ray #eficode #k.i.s.s. #keep_it_simple_stupid #simplicity

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