Another Faulty Arrow Video Release?! | The Concerning Trend Of Poor Quality Control

i have problems with NARC on my ub820,in the first minutes from min 4-8 i have pixelations,sound drop outs but after that it plays fine! all my other ~500 4ks play fine.
the player is not even old,about6 months old
Replaced the discs too -issue persists.Always around the same time.

I’m done with physical media. Besides the price, these errors are annoying. There’s a huge mastering error with Shout! Factory’s “Labyrinth” where the picture glitches out around the 24-minute mark. At first I thought it was just my disc, but I read some reviews and everybody has the same error at the same spot.

Dolby vision works fine 👍🏻

Hello, I thought about getting these, but it scares the hell out of my girlfriend and she won't watch them LOL. So I passed on them. Thanks for the video.

What sucks is the arrow Texas chainsaw massacre 2 is the first preorder I’ve made of physical media and hope my copy is good. Preorder in December still waiting for it to ship out

I have the Vinegar Syndrome release. Good enough for me.

Finally got Texas 2 from Arrow today and checked it out right away due to this video... I have an LG 8k tv and the Sony UBP-X800M2 player and thankfully didn't have any issues playing it at all with DV on. Strange an actual Player problem would happen.

I just got mine and it’s playing fine on my Panasonic ub820 with dv on

Just placed an order from themovieroom earlier today for TCM2 4K and Cure 4K. Great video as always!

Something must be up internally. They lost my Demolition Man Set and their customer service was so poor, I had to dispute the charge with my bank. As long as these poor business practices continue, I will never order directly from their site again. A friend in the business suggested these problems are happening because their was a series of layoffs within the company, but I cannot confirm that information. Either way, Arrow's business is suffering from a major malfunction. Here's hoping they turn the ship around sooner than later.

Send it back for an replacement or refund

I I bought Red Rooms from Utopia who is a partner Label of Vinegar Syndrome. I paid the full price with the slipcover. I never thought I'd see this again, but the English subtitles can't be removed. This is a French Canadian film and the problem is that French is my first language and I have to watch the movie with english subtitles. I asked Vinegar Syndrome if there would be a replacement program but I don't have any answers. I'm very disappointed

Enjoy the faulty release 😆👍

I played mine on a Sony player with the DV turned on and it plays just fine, seems like this is just an issue with certain Panasonic players.

Agreed, 4k was underwhelming, and I thought the blu ray that came with the 4k looked better

I don't have a 4K player (too expensive), but I haven't gotten a bad Blu-ray from Arrow yet.

This is sad news, I was looking forward to this release. I missed the VS one and I don't trust Arrow to send replacement discs to the US since they're not supposed to be selling TCM 2 here in the states...

I wait for The 50% off sales, because from my experience, as annoying as Shout/Scream can be, they absolutely make the BEST transfers of all of the boutique labels. There is a certain cleanliness and smoothness that is unique to Shout that no other boutique label can replicate, not even Criterion.

It’s really annoying, I just received my labyrinth collectors edition from shout factory and the 4K disc looked like someone dug at it with a fork lol

I bought the Vinegar Syndrome release of Texas Chainsaw Massacre 2 and mine was faulty from them. I tried to play it in 3 players and none of them could play it. I ended up exchanging it and my exchange worked. So even the Vinegar Syndrome release itself had Quality Control issues. Also, you didn't mention this in your video, but the new Blair Witch Project from Second Sight that everyone waited for forever to get, has faulty audio tracks. So much so, that Second Sight removed it from sales, so they could fix the audio tracks and re-release it correctly.

I never had any issues with The Cell. When I ordered Big Boss last year it came with the wrong documentary disc. Luckily Arrow told me to keep it and they send me the correct one. The extra documentary disc was only included with the Bruce Lee collectors set. So in this case I was very happy with the mistake 😂

Ok 👌..just a thought don't preorder the Clint Eastwood 4k spaghetti 🍝 westerns until you see a comparison video with the KN versions. 🤨

Wonder if they transferred my photo gallery of tcm 2 screen used props and wardrobe featuring nubbins from the scream factory release that vinegar syndrome failed to port over(collection of Jason Guy)

I finally got this on Blu Ray. And that's fine just the way it is. Sorry Chainsaw massacre 2 .

More bad disc 😮

This has happened one too many times with Arrow. This has been an issue with them ever since they were bought out by Zavvi.

Inglourious Basterds from Arrow has special features that won’t play on the ub820. That’s also a known issue. Their QC has really gone down the hill.

That cell error , the audio is like in sync in that scene I’m not sure if that was just to make to be Deja vu since it a nightmare sequence and not them in someone’s mind , that was a directors cut scene

Thanks for sharing Frank - I have had another response from Arrow today saying that the problem has been escalated- so hopefully they will address the error in the near future

I've had issues with Arrow's Weird Science 4K release (image pause and audio skips for 15 whole minutes) and their Conan 4K release (no image only audio for about 10 minutes). I asked about both of those issues and Arrow CS stated they hadn't had any complaints. I received no help from their CS. The recent Titanic 4K had a minor audio issue and I was able to get a replacement disc for that (took two months). The Scream Factory Labyrinth release has a video issue that I've recently sent in a request for a replacement disc. QC definitely has been slacking the last few years.

Better off collecting blu-Ray 👍

Arrow really needs to be called out,but with some of these 4k "influencers" constantly sucking their "Arrow" they feel they are untouchable.

Fingers crossed the Dollars Trilogy comes out without issues

Dang, that's a shame. Arrow should take note of how Second Sight corrects their mistakes.

You’re not getting a new disc, get over it. Also many people do not have this glitch.

They may just pull the release if it’s not actually shipped yet. The UK release date for this is 17th Feb.

I got the vin syn edition so I didn’t go for this one.

Something everyone in this comment section needs to keep in mind. Lots of disc replacements have been caused by replicators. We don't how many are and how many aren't. The Cell seems to be an issue on Arrows end, but we've heard about plenty of issues from replicators.

Not to bad mouth the companies too much but I feel like we collectors are being taken for granted sometimes. They know we yearn for these releases and with that being said why don’t they just take a little more care. I have the VS 4k but double dipped for the stunning artwork. Thanks for the heads up 👍

Exactly! I experienced audio problems with the Arrow release of "The Demolition Man" I recently purchased. I have this movie in VHS, DVD and now this 4K ...the 4K video is 'fair', but this "Atmos' sound no better than the DVD. Arrow's description on the back of the case reads "5.1Atmos"....THERE'S NOT SUCH THING AS A 5.1 Atmos.... you must have at least a 5.1.2 or greater speaker setup to have Atmos. Very misleading. I knew something was wrong as soon as the movie started; the sound is 'tinny' trebel forward, no bass, especially on the explosion scenes. (My system: 5.1.4 Klipsch Reference speakers, Onkyo TX-RZ50 AVR, Panasonic UB9000 and an Oppo bluray player) I have over 2000+ movies; this release is by far the worse in my collection

"Thank you for getting in touch.


I apologize for any inconvenience this has caused you.

Sorry to hear that you’ve been experiencing issues with the director’s cut on your copy of THE CELL. The relevant teams are investigating and we expect a resolution soon, please reach out again in February and we’ll be able to update you. Thank you so much for your patience and support.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Thashnie

Arrow Films Customer Care Team"

I had ordered The Cell and cancelled my order when I heard about the issue... it really seems odd that Arrow hasn't acknowledged the error and come forward with a disc replacement program

Arrow video are the absolute best when it comes to the 4k transfers themselves (along with SONY). But arrow video is also the absolute WORST when it comes to disc errors in their factory, and they have horrible customer service since being taken over by The Hut UK. It's a very strange company overall.

Man I was planning on grabbing tcm2 I didn’t want to pay resale on the vinegar syndrome version now I don’t know what to do lol

How did you get those magnets to stick to a textured wall? I tried making a steelbook wall and all the magnets peeled off the wall within a day.

You had one job.....! Seems to be a general symptom these days, release and fix later: games, media, even hardware.

Should I wait to buy terrifier 3 ? I heard the transfer is ok and could be better, thanks

Arrow has had a few recently. For them to be a favorite they mess quite a bit.