Behind The Move - Ask an Expert Series - Video 1

Welcome to Behind the Move! A series brought to you by WHR Global! In this series we will dive into all aspects of relocation and explain each step in our process to ensure your move is as smooth and painless as possible.

Learn more about WHR Global: https://www.whrg.com/
For more on the Ask an Expert Series visit our relocation toolbox: https://www.whrg.com/relocation-toolbox/
About us: https://www.whrg.com/about/
Contact us for more info: https://www.whrg.com/contact/

Video Transcript:
[Music]
let's get started
hi this is Roger at WHR Global and this is behind the move
When I think about our core values we are empathetic trustworthy results driven results driven probably the most important today today's corporate environment the pressure that our clients are under to deliver in their individual cost centers and to be plugged into exactly what's happening with their transfer and knowing the exact spend has never been greater we deliver that through our technology we deliver it through caring for our customers we deliver it through working hard for them every day
what's important to know about supplier partners getting the best having criteria screening through them once you find them put a lot of faith in them train them and get out of the way let them do their jobs let them know your follow-up plan have a follow up plan make sure you're on the same team make sure they reflect your core values of hardworking empathetic trustworthy if they don't have if they don't share our core values we shouldn't be using them and we don't we don't really get the luxury of meeting the transfer face to face Maybe Zoom or maybe through teams but it's really not the same a real estate agent gets to go across their threshold of their house and be belly to belly and eye to eye we don't that's why when we find a good agent that makes us look good or a good mover they're gold we keep them we love them we're grateful
what hasn't changed the need to hire great people at the end of the day all we do is deliver information on a timely basis and help individuals through a very stressful time in their life it's by hiring people that are empathetic that really care that have a service first attitude that's why we've only lost one customer in 29 years I'm I hate to even say we lost one to be honest with you when I started the company up 29 years ago I had these two cards under my phone and the first one says what's critical to corporate clients service delivery cost management accountability supporting and training having great people train knowing your culture none of that has ever changed and this is what it takes to run the customer from a personal thing
what I want our clients to know is I am forever grateful for your business and we're working hard every day to earn it doesn't matter if you're the first one 29 years ago or or you're a new one this month
thank you

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