Mistakes Happen, Leaders Fix Them

It was Elizabeth's mistake or John really blew it. Those are excuses and not a good look for a leader. You are responsible for Elizabeth and John being on your team. If they were acting on a knowledge gap, then you're responsible for them no having the skill to do the thing. And I know we're all human, so mistakes happen,. But you're still responsible for taking steps to ensure that those mistakes don't happen again. And, and this is most important. You are the one responsible for apologizing to the client or whomever and making it right.

#leadership #decisionmaking #difficultconversations #mistakeshappen #problemsolving

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