Financial Ombudsman Service (FOS) explains the complaint process

The most inept organisation that I have ever worked at.  The consumers do not have a chance.

Dont weast your times the banks and goverment have then under there thumb

The Ombudsman don't qualify in honesty or trust and never ever work for you
This women is paid to read bullshit from a board the camaraman is holding up

I found the Ombudsman Mrs Siobhan Kelly very offensive who was very biased toward Barclays, Mrs Kelly insulted me personally in writing and treated myself and my husband in an appalling way as if we were 'criminals'. Escalating the complaint to their Independent Assessor was a waste of time. They close the ranks and back each other up. Very unfair and extremely poor quality service. I have to take the bank to the court which could have been done instead of taking the matter to the Ombudsman. Ombudsman is not what they say they are! Trustpilot shows that most people agree with that.

Yes i agree FOS  people are PAID by the banks so don't operate independently .IT's boldly big con and they are paid really well to give the illusion of fairness.

Agree with the below , they are the same here in nz ,, in bed with the corporates and full of spin ,,,

financial Ombudsman works for Corporations and conglomerates
I have had a lot of dealings with the financial ombudsman, they get you to do the running around and sit on it for a few months. I have not gained much and i'm given their Biast opinion in all cases. The adjudicator doesn't even read the case notes and expects you to run through it and changes the story, making a mockery of what you said in the corporate conglomerate favour. The financial Ombudsman gets paid for the work they do from the company the complaint is lodge with, that's why they're biast in their favour and not yours. This is corruption! I brought a complaint about performance direct insurance company and I was stopped from seeing the evidence about a marker insurance policy from them. I was then told that insurers are allowed to keep it between themselves and not disclose it.

I am amazed at this video ....if you look under the carpet there is a lot of......

It’s been years and still owed money! the most fraud financial companies are playing games with victimised civilians hard earned money and allowed prolonged periods to steal and profit from innocent civilians money and get away with making us lose big time here while they profit and build their mansions!! The Australian obudsman issue those companies fees and charges coming directly from our money rather than accounting them in a public court hearing and criminalising and putting them behind bars and accounting them and liquidating all of properties to get back the customers families losses here! Where is the fair government ruling here?? We don’t see it!!!Criminal thief’s given the green light for their dirty work to continue and more donkey years time!! Wake up Australia and stand up against the wrong doers ruining our lives!!! We together can protest and make a difference against corruption in society!!

i hope u can help me with robinson and way. these are the most incompetent clowns i ever met.

R01 crew checking in

Absolute waste of time, I issued a complaint June 2018 & this was reviewed by an Adjudicator. Unsurprising he found in favour of Insurers to which I questioned his reasoning, didn't give me valid answers, skirted around specific questions raised & stuck to his original assessment, complete arrogance! I requested that he submit the file to the Ombudsman for review, told me this could/would take a further eight months due to the back log - was this an attempt to discourage me? I then emailed to check he had included my reasoning behing not agreeing with his decision & discovered he hadn't submitted the file and he no longer worked at the FOS - you couldn't make it up!!

I shall wait for the Ombudsman's decision, not that I have any confidence that they will overturn the Adjudicators findings, which I am convinced was totally without substance, I don't believe he actually read the report, file notes I issued. Then I shall issue proceedings against the Insurance company and let the Court decide.

The FOS has resolved my complaint, successfully against a finance company. I purchased a used vehicle in January 2019 from a dealer. The vehicle was faulty and caught fire after repair work, I did not own the vehicle for 30’days. I got in touch with the finance company who told me to claim on my insurance, which I did not, I got in contact with fos in March who took my case on board and just yesterday on the 14th August 2019 a decision was made, which I accept thank you FOS!!!!

Ahg I could scream ,1 complaint is now turning into 10 complaints ,now they want more paperwork filled out ,and they have all the paperwork right in front off them anyway ,

My case with the Fin Ombudsman on Timeshare has been with them for five years I get a stock letter update now and again but nothing else. The case has changed hands five times. The tax I pay towards this organization, does it worth it?

Happy to find this video, their senior members of staff have now recently come forward to make the public aware of the corruption within the regulations body.

This is the most dormant organization in this country. They are a waste if they tell you they are doing something about your problem do not believe them because they don't. The Government should ban it. It is a fraud. .They are not accountable to anybody. They support the banks in malpractices. Every three months they will send you updates telling you they have done nothing about your case. They should be charged for deception for giving the impression they are doing something about the case whilst they are doing nothing

this organisation needs closing down , the bias towards the money sector is terrible . Remember part of their running money comes from the very people they are policing .

Grandstanding is what she is doing.
She is blindsiding 5he consumers, misleading us into a false sense of security and surely does not give a stuff for the consumer.
Impartial, her arse

Complete waste of time. I dealt with someone called Leah Connolly after a bank screwed up my finances and she took six months to conclude the bank is not at fault!

This is balvinder k bhatoya am getting hard they son and daughter are with different suspicious people I been reporting fake embassy and fake ombudsman going on please help me.

The Financial Ombudsman is not fit for purpose and needs to be urgently shut down. They actively made up facts to support a bank's case that was completely different to the written evidence they were given and then tried to gaslight me and tell me this was ok. The Information Commissioner's Office has sided with me twice and agreed they acted against the law but they won't change their ruling. How on earth are they still allowed to operate.

If you weren't aware the service is in special measures with the ICO for its inability to adhere to the law and process subject access requests in time. Following my case, they have also had to retrain their staff who have no clue about GDPR laws and Data Protection.

It is about time a major newspaper started to investigate the cosy relationship that exists between the FOS and the people they are supposed to be investigating. Plus the FOS needs to stop pretending they are doing a good job and admit that their staff haven't a clue about the complex points of law they are supposed to be investigating.

If you are thinking of using them don't and head to the courts. Also, pay attention to the real stats about how successful they are. They state that they side with the customer in just under 40% of cases. When I dug into the real figures for the bank I was dealing with the numbers were less than 1%. Their numbers regarding the case successes they presented me with were also garbage and clearly had inconsistent reporting. So far my query about how the hell they calculate their statistics has been ignored.

Huge basis shown in favour of large corporate interests against FOS customers.
Financial Ombudsman Service stinks like a whore house at low tide......it's truly rotten.

These idiots are in bed with the banks and big corp. they’ll never side with you when it comes to real justice.

You're not meant to side with banks why did you.

I've not been paid because of this

I've got slander on the bank records remove it

A decade after this was filmed and this corrupt racket is still in existence.
The Financial Ombudsman Service is a fraudulent arrangement between themselves and the financial institutions (who fund it) and they purport to regulate,.
They completely ignore facts and any evidence that you may provide them with and always make a decision in favour of the banks. Its staff should be all charged with fraud.
The government are fully aware of that, yet allow it to continue and Truss has even had the audacity to lift the cap on the 'bonus's' of the CEO's of substandard organisations. Why would she do that ?

The FOS is like Boris Johnson "corruption right there in plain sight in the public-eye", the illusion is they are an unbias organisation - when the reality is [AS MOST PEOPLE NOW KNOW] they are "a facia wrapped around the banks / financial institutions" that has been put there [designed] to protect the Banks within.

Good afternoon,
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I am from sacremto

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My family ruined by the forceful emtry

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How can i contact you

Good evening,
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Thanks

What is the ombudsman phone number in Victoria.

We should take her personally accountable for every decision "her employees" make, she is the one in charge and she carries vicarious liability.

I like to my complaint on hemel hempstead social sevices there supposed to support and there clearly not

They all need sacking

Good evening,
My name is Balvinder bhatoya kaur reporting against core core ombudsman against Justin trudo prime minister against all the one visit in 6400 75th street Sacramento attackers steal torn whole house am reporting against all bitti family please check police complaints

Trustpiolet says a lot 98% negative views

Run by clowns surprised they don't where red noses

And clown hat's

I'm already made complaint against my previous car insurance for failing to cover my car cost repair from the third party for no fault accident